Receptionist
HOTEL RECEPTIONIST – RATES OF PAY: Starting from £12.00 per hour
DAMONS HOTEL IS LOOKING TO EMPLOY A PART TIME RECEPTIONIST TO JOIN OUR TEAM.
- Rates of pay starting from £12 per hour, depending on experience.
- Hours of work are: 7am – 3pm and 3pm to 11pm, 16 hours per week.
- This will be on a rolling shift rota, working 1 weekend in 3. You will need to be flexible for holiday cover.
- Previous experience within a guest service environment is an advantage.
- Damons Hotel is a beautifully appointed superior grade hotel with clean spacious rooms and two hot tub suites.
- We are located south of Lincoln City and our famous Damons American Restaurant share our site and support our hotel.
WHAT WE ARE LOOKING FOR:
- Excellent communication and organisation skills
- Confident in customer interactions
- Ability to work on their own or as part of a team.
- Computer literate
- Previous experience in a Receptionist or equivalent position preferred but not essential.
- You will be the first impression our guests receive. It is imperative that you are a professional, positive and polite individual who has a genuine interest for hospitality and customer service.
KEY RESPONSIBILITIES:
- Check-in and check-out procedures
- Completion of audit procedures
- Demonstrate covering customer service at all times
- Dealing with guest enquiries and queries in a timely and efficient manner.
- Maximize room occupancy and use up-selling techniques to promote motel services and facilities.
- Demonstrate knowledge of motel room rates, packages and promotions.
- Compliance with motel rules, policies and procedures.
- Keep reception and lounge area clean and tidy at all times
- Undertake room checks to ensure cleanliness is to our exacting excellent standards for our guests
- Knowledge of the area surrounding Lincoln that can be offered to guests as and when required.
GENERAL BENEFITS:
The following are benefits for those who exceed guests’ expectations and assist in up-selling to increase room occupancy
- Free meals on duty
- Discounted room rates
- Discounts when dining in Damons celebrated Restaurants
- Damons Motel Breaks offers